At production
Factory checks compare the goods with the approved sample and order. Quality and quantity checks are coordinated before shipment.
Quality & inspection
Your approved sample.
The reference for your order.
Quality begins with an agreed specification and a sample you have reviewed. Inspection follows the requirements of the item and order.
Set the reference
Agree the details before production.
An approved physical sample gives your team and the production team a common reference.
Material, dimensions, colour, surface and finishing details are discussed during development. The agreed sample and technical requirements guide production and checks.
If a material or process needs to change, the change is reviewed and approved before being used for the bulk order.
How samples are approved
Inspection points
Checks connected to the delivery arrangement.
Before local delivery
For goods arriving at the Vietnam company, the warehouse checks quantity and the quality team checks the goods before delivery.
For direct shipment
Where goods are shipped directly from China, the China team coordinates the quality and quantity checks for that shipment.
Look at the details
The order defines what is checked.
- Material & appearanceCompare the product with the approved sample.
- Colour & dimensionsCheck against the requirements agreed for the item.
- Surface & finishingReview the details relevant to that product.
- Quantity & packingCheck the order before the agreed delivery.
Specific tests or brand requirements should be raised with the initial request so their availability can be confirmed.
If something needs attention
Keep the issue with the team that knows the order.
Contact the person handling your order with the item, quantity affected, photographs and a description of the issue.
The team reviews the issue against the approved sample and order, coordinates the response and discusses a suitable resolution with you. The solution depends on the circumstances; there is no single compensation promise for every order.
Useful details to send
- Order and product reference
- Affected quantity
- Clear photos of the issue
- When it was found and what you need resolved
Materials & documentation
Discuss the documents your order needs.
The company’s supplied marks relate to materials and production. Tell us which documents or tests your brand requires; the certificate and its scope are confirmed for the specific order.
Your next step
Bring your quality requirements into the brief.
Send the sample reference and any required standards or documents along with the product and quantity.